Learner Support

Need Help? Start Here.

To get the fastest and most effective support, please use our official support channels before messaging individual staff members. This helps us help you faster and more consistently.

1. 📖 Check the Student Handbook

Many common questions are already answered here, so start by using the search bar in the handbook to find information quickly.

2. 💜 Contact the ToU Support Team (Ticket System)

⚡ Fastest response – seen by the whole team – best for most issues

If the handbook didn’t help, submit a ticket via the Support Chat in your Learning App. It’s the quickest way to get reliable answers for:

• Technical issues

• Challenge content questions

• Enrollment and registration problems

 You’ll find it in the top menu under “Support” – see the screenshot below.

Why this is more effective than DMing individual staff members:

While we love connecting with learners, DMing individual staff members often leads to delays, missed messages, or limited availability

✅ When you use the Support Chat, your request is:

• visible to the entire support team, not just one person

• getting tracked and prioritized so nothing falls through the cracks

• automatically routed to the right person for your specific issue

✅ Even if someone is on leave or unavailable, someone else can step in right away

✅ Individual team members often support many students at once, so they may not have the capacity to respond quickly to direct messages

That means faster, more reliable help — and a better experience for you.

Click here to meet the team behind your support experience.

3. 🤖 Ask Evo - Your AI Coach

EVO is an AI-powered learning coach integrated into Tomorrow University’s application, designed to provide personalized, on-demand support for you! It not only offers guidance on course-related challenges but also helps you connect with peers through community matchmaking and shares personalized recommendations for upcoming events, artifacts, and other useful content. Check it out in the bottom right corner of your learning App!

4. 🦋 Ask the Community

Your peers are a valuable resource! Reach out to fellow learners who may have had similar questions and can offer helpful insights.

You can:

• Post in the #02-your-community Slack channel for general support

• Use the dedicated challenge Slack channels to ask challenge-specific questions
  Example: “Is the mission statement really limited to 250 words?”

By asking publicly:

• You help others who might have the same question

• You reduce individual messages for challenge owners, making support smoother for everyone

 You can find more information on the Community Slack channels here.

5. 💬 Attend Office Hours 

If you need challenge-specific or program-related support, Office Hours are the best place to:

• Ask detailed questions about your coursework or challenges

• Discuss your progress

• Get guidance from your Program Director or tutor

Please don’t use these sessions for technical issues or sign-up questions.
For those, use the Support Chat or attend Learner Success Office Hours.

Some office hours are pre-scheduled, others can be booked individually.