Office Hours are the best place to:
- Ask detailed questions about your coursework
- Get clarification on your learner journey
- Discuss your progress
-
Get guidance from our Tutors, Professors, and Program Directors
There are two types of Office hours you can access depending on your needs:
1. Learner Success Office hours for general questions
2. Program Director Office hours for questions specifically for your Program Director
Before attending Office Hours, make sure to check out the other support options available to you on the Learner Support page. In most cases, the fastest way to get the help you need is through the Support Chat. The Office Hours are for questions that require additional discussion.
If you have questions about challenge content - please speak to the Challenge Owner instead, through the specific Challenge channel on slack.
🌟 Learner Success Office Hours
Who? - ToU Staff
What? - Help with scheduling, learner journey questions and general academic guidance
When? - 2 times a day every week day. See the full schedule below.
Please note, there will be no office hours on German public holidays.
Where? Cosmos - Learner Success
How? Drop in during office hours, no appointment required.
Learner Success Office Hour Schedule
| Day | Time (CET) | Location (Cosmos) |
|---|---|---|
| Monday | 12:00–12:30 | Learner Success |
| Monday | 16:00–16:30 | Learner Success |
| Tuesday | 09:00 - 09:30 | Learner Success |
| Tuesday | 12:00 - 12:30 | Learner Success |
| Wednesday | 12:00–12:30 | Learner Success |
| Wednesday | 16:00–16:30 | Learner Success |
| Thursday | 09:00–09:30 | Learner Success |
| Thursday | 16:00–16:30 | Learner Success |
| Friday | 09:00 - 09:30 | Learner Success |
| Friday | 12:00–12:30 | Learner Success |
💡 Program Director Office Hours
If your issue requires discussion with your Program Director specifically, please see how to access their support below.
Who? Your Program Director - see individual sections below
What? Program-specific guidance, study planning, progression questions, and escalations. Anything you can’t discuss at a Learner Success Office Hour.
When? Once a week, fixed recurring slot - see individual schedules below. No booking required.
Where? Their Cosmos office - see each section below for the room link
How? Drop in - no appointment needed. Just show up during their hour.
Full schedule at a glance:
| Program Director | Day | Time (CET) |
| Prof. Dr. Gabi Lipan (Impact Master & Impact MSc) | Fridays | 11:00–12:00 |
| Prof. Dr. Sami Asad (Impact MBA) | Mondays | 10:30–11:30 |
| Prof. Dr. Sami Asad (PM/MSc SET) | Fridays | 12:00–13:00 |
| Prof. Dr. Sinem Solak (Bachelors) | Wednesdays | 13:00–14:00 |
ℹ️ If your request involves sensitive or private matters that you’re not able to discuss during the regular Program Director Office Hours, please fill out the dedicated form to request a 1:1 meeting with your Program Director.
Please note that submitting the form does not automatically guarantee or confirm a 1:1 meeting. Your request will be reviewed, and you’ll be informed about the outcome separately.
🚀 Prof. Dr. Gabi Lipan (Impact Master & Impact Master of Science Program Director)
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When: Weekly on Fridays from 11 am to 12 pm CET.
Where: Gabi's Cosmos Office
🌿 Prof. Dr. Sami Asad (Interim Impact MBA Program Director, PM/MSc SET Program Director)
When (Impact MBA): Weekly on Mondays from 10:30 am to 11:30 am CET.
When (PM'MSc SET): Weekly on Fridays from 12:00 pm CET to 13:00 pm CET.
Where: Sami's Cosmos Office
💻 Prof. Dr. Sinem Solak (Bachelors Program Pirector)
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When: Weekly on Wednesdays from 13:00 pm to 14:00 pm CET.
Where: Sinem's Cosmos Office
🧩 Prof. Dr. Maximilian Lude
When: Please schedule an individual meeting using this link
Where: Google Meet
If Max is unavailable and the matter is urgent, please reach out to Nellie Marangou, VP of Academic Affairs.
📡 Prof. Dr. Daniela Peukert
Professor of Design for Sustainability Transformation
