Welcome to the EVO FAQ! Here, you'll find answers to your questions about EVO—your AI-powered learning coach designed to make your educational journey more personalized, engaging, and efficient.
What is EVO?
EVO is an AI-powered learning coach integrated into Tomorrow University’s application, designed to provide personalized, on-demand support for you. It not only offers guidance on course-related challenges but also helps you connect with peers through community matchmaking and shares personalized recommendations for upcoming events, artifacts, and other useful content.
Use EVO for:
✅ Quick answers about coursework, schedules, and ToU processes
✅ Personalized recommendations for learning content
✅ Guidance on challenge expectations and assessments
Why Does EVO Exist?
At ToU, we prioritize active, self-directed learning. EVO was created to:
🎯 Personalize education – EVO addresses the longstanding lack of personalization in education by offering tailored learning experiences. For example, in our mission identification challenge, if you’re unsure about the hedge hog principle, EVO can share examples customized to your mission and learning preferences.
⚡ Provide instant support – Our staff often spend a lot of time answering similar questions from multiple learners. With EVO, you can get immediate responses, like recommendations on which ICs to take during the Calibration phase. Only afterwards can you reach out to our Program Directors for further details if needed.
🧑🎓 Empower self-sufficient learners – EVO is far smarter than our original HubSpot support widget. It’s connected directly to our handbook, allowing it to provide intelligent, context-aware answers to your queries about course requirements, schedules, and more..
What Does "EVO" Stand For?
EVO stands for Evolution. It represents the evolution of personalized learning and education—constantly adapting to meet your unique needs and transform your experience.
How Can EVO Support You?
EVO is designed to answer a wide range of questions, including but not limited to:
📚 Course & Challenge Content
- “Can you explain Blockchain Technology in simple terms?”
- “What are the core deliverables for the Sustainability Revolution Challenge?”
- “How long is this challenge expected to take?”
🏛 Program & Academic Guidance
- “Which courses should I prioritize this term?”
- “What do I need to prepare for my course discussion?”
- “How can I track my progress toward graduation?”
🤝 Community Engagement & Matchmaking
- “Who are the learners I should connect with based on my mission?”
- “Which peers in this challenge should I collaborate with?”
🔍 University Resources & Support
- “Where can I find office hours for my Program Director?”
- “What should I do if I experience a technical issue on the platform?”
- “How do I submit my challenge deliverables?”
Best Practices for Interacting with EVO
✔️ Update your profile in our learning app: For EVO to deliver the most personalized suggestions, please make sure your profile is up-to-date. Adding details like your mission statement and filling out your "About" section helps EVO better understand your learning goals and tailor its responses accordingly.
✔️ Be concise: Ask clear, specific questions to get the best answers.
Example: “How long is this challenge expected to take?” instead of “How does this work?”
✔️ Use complete sentences: Providing context helps EVO tailor its response to your needs.
✔️ Ask follow-ups: If you need more details or clarification, feel free to ask additional questions.
✔️ Utilize examples: When discussing topics like the hedge hog principle or Blockchain, including examples helps EVO understand your question better.
How to Access EVO
You can find EVO directly in your ToU app under the support chat. Simply type your question, and EVO will provide an instant response.
Where is the Original Support Chat?
Our support ticket system has moved from the learning page to the nav bar, making it even easier to access help from anywhere within the app.
When to Use EVO vs. Other Support Channels
EVO is your first stop for questions. However, some situations require additional human support. Use the following guide to determine when to rely on EVO and when to seek other support options.
| Situation | Use EVO | Check the Handbook | Ask Peers/Guides | Attend Office Hours | Submit a Support Ticket |
|---|---|---|---|---|---|
| Understanding challenge requirements | ✅ | ✅ | ✅ | ❌ | ❌ |
| Finding office hours | ✅ | ✅ | ❌ | ❌ | ❌ |
| Getting feedback on coursework | ❌ | ❌ | ✅ | ✅ | ❌ |
| Navigating ToU policies | ✅ | ✅ | ✅ | ❌ | ❌ |
| Reporting technical issues | ❌ | ❌ | ❌ | ❌ | ✅ |
| Troubleshooting app errors | ✅ | ✅ | ❌ | ❌ | ✅ |
We hope this FAQ helps you get started with EVO. Dive in, explore, and enjoy a more personalized learning experience with Tomorrow University!