Remote Learning & Tech Support
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      1. Tomorrow University Student Handbook
      2. Remote Learning & Tech Support

      My learning app is taking an unusually long time to load

      If your learning app's home or learning pages take an unusually long time to load and display a persistent white screen, follow these steps to resolve the issue:

      Screenshot 2024-12-02 at 11.16.04

      1. Try a hard refresh

      Google Chrome

      • Windows/Linux: Press Ctrl + F5 or Shift + F5.
      • Mac: Press Command + Shift + R.

      Mozilla Firefox

      • Windows/Linux: Press Ctrl + F5 or Shift + F5.
      • Mac: Press Command + Shift + R.

      Microsoft Edge

      • Windows/Linux: Press Ctrl + F5 or Shift + F5.
      • Mac: Press Command + Shift + R.

      Safari (Mac Only)

      Press Command + Option + R.

      2. Disable your browser extensions

      Disabling browser extensions can make pages load faster because extensions often consume system resources and interfere with how web pages load. Try disabling your browser extensions to see if doing so makes any difference to your learning app's loading speed.

      3. Try a different browser

      Using a different browser can make pages load faster due to variations in how browsers handle page rendering, resource management, and compatibility. Try an alternative browser to see if doing so makes any difference to your learning app's loading speed.