🧑‍💻 Accessing the Support Chat on Firefox

Trouble seeing the chat? Here's how to fix it in a few simple steps.

🛠 Having Trouble Accessing the Support Chat on Firefox?

If you’re using Firefox and can’t see the support chat on the Tomorrow University learning app, your browser settings might be blocking it. In particular, Enhanced Tracking Protection can prevent some elements—like our chat widget—from loading correctly.

Here’s how you can fix it:

🔧 Step-by-Step Guide: Disable Enhanced Tracking Protection in Firefox

1. Open the Tomorrow University learning app
   Go to app.tomorrow.university.

2. Click the Shield Icon
   In the address bar (to the left of the website URL), you’ll see a shield icon. Click it to open the Protections panel.

3. Turn Off Enhanced Tracking Protection
   In the panel that appears, you’ll see a toggle next to Enhanced Tracking Protection.

   

   • Switch it OFF for this site.

   • This will allow the chat feature to load properly.

4. Reload the Page
   Refresh the page. The support chat should now appear and function as expected.

💡 Why This Helps

Firefox's Enhanced Tracking Protection is great for privacy—but it sometimes blocks necessary tools like our support chat widget, especially if it's embedded by a third-party provider.

Turning it off only for this site lets the chat load while maintaining privacy elsewhere.

🌀 Still Not Working? Try This Temporary Solution

If disabling Enhanced Tracking Protection doesn’t solve the issue:

• Open app.tomorrow.university in a different browser like Google Chrome, Microsoft Edge, or Safari.

• The support chat typically works without issues there.

• Use the support chat to report the issue to our team. We’ll follow up with further help.

Let me know if you’d like this formatted into a page or exported for your platform!